Refund Policy
1. Before requesting
Contact us from the account email and include the order number, explanation and relevant evidence. Do not publish credentials or sensitive information. We will review delivery and compatibility history.
2. Physical products
A wrong, damaged or defective item may qualify for replacement, repair, credit or refund under the listing and applicable law. Report it within the period shown on the listing or required by law, and keep packaging, accessories and evidence. Wear, installation damage, misuse or incompatibility caused by disregarded listing details may be excluded.
3. Firmware, software and digital files
A digital delivery normally becomes non-refundable after it is displayed, downloaded or consumed, unless it was not delivered, is invalid, materially differs from the listing, or the law requires another remedy.
4. Licenses and activations
Before a license is issued or activated, we may cancel and return payment. After a code is revealed, an account is bound or an activation is consumed, eligibility depends on the license being invalid, undelivered or failing under the expressly stated requirements.
5. Technical services
A service may be canceled before work starts. Once work has begun, delivery occurred or provider costs were incurred, we evaluate any unconsumed portion and the result promised by the listing. Incorrect buyer-submitted data may prevent a refund.
6. Credits, deposits and chargebacks
Confirmed deposits appear as account balance. A canceled credit-paid order may restore that balance according to the actual transaction state. Do not open a chargeback before allowing us to review the case; abusive claims may suspend an account without limiting legal rights.
7. Processing
Approved refunds are generally sent to the original method. The financial institution controls when funds appear, typically 3–10 business days after our approval. Mandatory consumer rights always remain available.